| Student FAQs
Logging In
Q. What
is my Blackboard username and password?
Your username is the same
as your university network id (ex. jsmith), and your password
will be the same password that you use for your other ITD accounts
(i.e., OPUS/PeopleSoft, LearnLink, Webmail).
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Q. I'm having problems logging into Blackboard, what should I do?
You should try the following:
- Press the "Refresh" or "Reload" button on your browser.
(To do a "force-refresh", hold the Shift key while pressing the Refresh/Reload button.).
- Quit your browser, restart your browser, and attempt to log in to Blackboard again.
- Empty your browser's cache (temporary Internet files)
- Internet Explorer (Windows XP)
- select Tools > Internet Options
- in the General tab, press the "Delete Files" button, put a check mark in the "Delete all offline content" box, and press OK
- Internet Explorer (Mac OS X):
- select Explorer > Preferences
- under "Web Browser", click the "Advanced" option in the left-hand window
- press the "Empty Now" button, then OK
- Safari (Mac OS X):
- select Safari > Empty Cache
- Check your browser's security settings. Some browsers, such as Internet Explorer 6 on Windows XP, can cause problems in Blackboard when the browser's security settings are set too high. Try changing to a "Medium" security level.
For Internet Explorer 6 in Windows XP, go to Tools > Internet Options > Security.
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Courses and Organizations
Q. I don't
see all of my courses in Blackboard.
Not
all courses are hosted on Blackboard. Check with your professor. If
it's hosted on Blackboard, your professor has to be sure the site
is made AVAILABLE to students.
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Q. I still see
last semester's courses in Blackboard.
Professors are
responsible for removing students after a course has ended. However,
you can hide inactive or older courses (click here for more).
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Q. Can
I set up my own Blackboard Community?
Emory's Blackboard
server offers community space as well as class sites. If your student
organization would like space on the Blackboard server, please email classes@emory.edu. and we'll
work with you to set up a community site.
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Personal Information and Email
Q. Why
Can't I Change My Information?
As
a member of the Emory community, you may no longer change your
email address (or name) within Blackboard. Blackboard's data for members of the Emory community is fed from the central database.
Below are steps on how to check and/or
modify the account where your mail is being sent.
Change Password
Change Email Address
Need More Password Help
Submit a help ticket
404-727-7777 - Hours: Monday - Friday, 7 a.m. - 6 p.m
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Q. How can I check my Email Address in Blackboard?
After you've
checked, you have a few options if you want to CHANGE
it, based on the type of email address you are using:
- Change
Your Preferred Email Address:
- IF YOU ARE ON EXCHANGE (owa.emory.edu) you will not be able to make any changes to your email address.
- IF YOU USE EAGLE MAIL (or Webmail, any other service than Exchange) access the University's Preferred Email Address Change Handler (PEACH) system: https://www.app.emory.edu/peach/
- IF YOU USE LEARNLINK (all undergraduate students are assigned a LearnLink account), it is possible that you have forwarded mail from that account to another email account. Click here to see directions on how to view your preferences in your LearnLink email account.
- Set
Up Forwarding:
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Q. I
don't receive any of the email messages that my professor sends from
within Blackboard. What is wrong?
- If
you are a LearnLink user, the problem may be related to your email
settings. LearnLink considers mail from Blackboard as junk mail because
it's being sent to a group with no students' names listed. You need
to change how LearnLink handles junk mail via Edit > Preferences > Junk Mail Handling > Set to ACCEPT (rather than Delete Silently).
- If that does not seem to work, contact classes@emory.edu to inquire of your status in that class and be sure to provide the course ID and instructor's name in your email.
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Q. I am a Transient Student and cannot log in to Blackboard to access my course(s).
Follow the three steps below to retrieve your Emory NetID, initial password, change your password and set up your preferred email address:
- As a transient student, you are given an Emory NetID. To retrieve your NetID and initial password, go to: https://www.app.emory.edu/acm/getpassword.cfm
- Next, to change your password, use the NetID and password to do a self-service password reset:
https://password.service.emory.edu/selfserve/login.php
- Finally, use the following link to change your preferred email address: https://www.app.emory.edu/peach/
General
Q. I tried to print a Blackboard screen, but only the navigation buttons printed.
Blackboard uses frames. Only one frame can be active at a time, and Blackboard prints the active frame. Click in the main document area (the right side) to activate that frame before using the PRINT command.
If you are using Netscape, you can choose FILE and then PRINT PREVIEW before printing to see what it will look like. If you just want to print a linked document, another option is to right-click on the document link (click and hold on Macs) and choose OPEN IN NEW WINDOW. This opens a new browser window, which makes it easier to view and print the document. When you're done with the file, remember to close the new window to return to Blackboard.
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Q. Help! I Logged into Blackboard and the Tabs and Menu Items are so Tiny I can't Read Them.
Check to see what TEXT SIZE your browser is set for.
Internet Explorer: On the options menu > View > Text Size
FireFox Users: On the options menu > View > Text Size
Safari Users: Safari > Preferences > Appearence tab
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Q. When
I open up a PowerPoint presentation, I get a blank page. What's the deal?
This
problem presents itself when you have PowerPoint 2002, and either
SP1 or no service packs. You need to upgrade to a minimum of Office
XP SP 2. Some have had trouble installing SP2, and are opting for
SP3. Or depending on your licensing, you could upgrade to Office 2003.
The 2002 SPs are freely downloadable. The Office XP (2002) SP3 service
pack is available for download from the Microsoft site at http://www.microsoft.com/downloads/details.aspx?FamilyID=85af7bfd-6f69-4289-8bd1-eb966bcdfb5e&displaylang=en
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Q. I can't use the cut, copy, and paste functions
in the Visual Text Box Editor when using Mozilla Firefox.
Firefox users, on all operating systems, must perform an extra step to enable the cut, copy, and paste functions. This is a function of the Firefox browser, and not Blackboard applications. The first time an
attempt is made to cut, copy, or paste text in the Visual Text Box Editor, a message from Firefox will appear explaining that the action is not allowed. A link is provided for information on how to enable the cut, copy,
and paste functions by editing a Firefox configuration file. The link currently points to http://www.mozilla.org/editor/midasdemo/securityprefs.html.
Please check with Firefox for the most up-to-date information on using rich-text tools for cut, copy, and paste. Macintosh users may find that this does not fully resolve the problem, particularly because Firefox does not permit pasting text from Microsoft Office files on Mac. To accomplish this task, paste the text into a basic text editor, such as TextEdit or Notepad and then paste the text into the Visual Text Box Editor.
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Assessments/Exams
Q. Who do I contact about placement exams?
Your instructors must be contacted to reset your exams or for specific exam problems. The Blackboard administrators cannot reset exams or answer questions related to your exams.
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Discussion Board
Q. I was working on a Discussion Board post but instead of selecting "Submit", I clicked on "Save" and now I cannot find my post. How do I find my work?
Your "saved" posting can be found by going into the forum inside of the Discussion Board that you were working in and you will see a drop-down box near the word "Display". Select "Show All" from the drop-down box. Your "saved" posting can be retrieved and you can continue to work on the posting. Be sure to click Submit when you want to send it directly to the Discussion Board for all to view.
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